About the Floorcare Experts

1981 was the year Brian Philbin found himself out of work and basically on the scrapheap, when the owner of the company he worked for, decided to sell his business.

After three fruitless months of job hunting and no work in sight, he decided to start working for himself, as a carpet cleaner, skills he’d learnt earlier in his life when working for a laundry and dry cleaning company, where his daily duties consisted of collecting and delivering clothing from various shops. As this was only a part time position, he used to help out in the other side of the laundry firms business vacuuming carpets and moving furniture for the company’s carpet cleaning technicians.

So, armed with £200 borrowed from family members – he purchased a second hand Mini van for £150 and a carpet-cleaning machine, he saw advertised in the local paper, at a bargain £70 (he put the extra £20 in himself).

His business had been born. But there was no name!

Well, the answer was simple. It was a new beginning, a new start in life, a new-life! And, Floor Care Experts was born!!

Now, for the next few years, Brian set about building his business, with not much business sense it must be said. But, he was earning a living, enough to take him, his wife Christine and his son Mike, on holidays to Florida.

It was on one of these holiday’s that would change his whole way of thinking in respect of Customer Service, after experiencing an in-depth viewing into the “Disney” way of doing things he discovered the importance of excellent customer service and came home determined to build his business and provide his customers with the WOW factor!

Every month for the next 2 years, he set aside two days. Travelling all over the UK, even to Phoenix – Arizona in the USA attending schools for excellent service, learning all he could, on how to provide a floor cleaning service that would be second to none.

Next, he focussed on the cleaning solutions and equipment.

There were so many different (albeit the same) cleaning solutions to choose from, all making similar claims. But it was difficult to find natural products, which Brian was certain that his customers would prefer being used in their home. He new this was true, because he had asked 127 of his most valued clients for their thoughts and concerns. Eventually, after many months, he found all the natural solutions from as far away as Australia, Thailand, China and the USA.

Cleaning machines were in abundance. But of course, there are so many different types of fabrics and fibres, natural and man-made. They couldn’t all be cleaned the same way! And therefore, a number of different types of machines were identified, that would make it possible and importantly safe, to clean all the different types of floors, carpets and delicate fine fabrics.

Careful selection of like minded staff

But there’s much more. His business was beginning to expand and he needed to employ staff. And if they were to provide the type of service-company he was developing, they needed to be the right type of people. He carefully selected like-minded individuals that were genuinely interested and determined, to also provide excellent service.

Each member of staff is meticulously trained in the Nu-Life way of service. They undertake, on-site and in-house training for six months, working to set procedural formats and completing formal written exams each month.

After the six month period, they attend national accredited courses, being trained to the highest standards, finally, undertaking an intensive two day training programme, followed by a 2 hour written exam. On successful completion of the six-month course and exams, they earn the accreditation to become a Nu-Life Professional.